Refund & Cancellation Policy

Refund Eligibility

This policy applies to internship fees and related charges processed through official Vyntyra payment channels.

• Refund eligibility window: Within 7 days of payment.
• Requests must be submitted before the internship program starts or within 7 days of enrollment, whichever is earlier.
• Full refund is applicable if no course materials have been accessed or assignments have been submitted.
• Partial refund may be applicable if internship has begun but is canceled within the grace period, less any consumed services and gateway charges.

How to Request a Refund

1. Send a refund request email to support@vyntyraconsultancyservices.in with the following details:
• Registered email address
• Full name
• Payment Transaction ID (available in confirmation email or bank statement)
• Registered mobile number
• Reason for refund request
2. Submit the request within 7 days of payment.
3. Our support team will acknowledge receipt within 24 hours during business days.

Refund Processing Timeline

• Verification: Requests are verified within 2-3 business days.
• Approval: Approved refunds are initiated for processing within 5 business days.
• Bank Processing: The refund takes an additional 5-7 working days to appear in your bank account, depending on your bank's processing speed.
• Total Timeline: Expected time from request to receipt in your account is 10-14 business days.

Refund Payment Methods

Refunds are processed to the original payment method used during enrollment:

• Credit Card: Refund appears as a credit against future charges or as a statement credit.
• Debit Card: Refund is credited to the account associated with the card.
• UPI: Refund is returned to the registered UPI account.
• Net Banking: Refund is transferred to the bank account used for payment.
• Payment Gateway Wallet: Refund is credited to your gateway wallet (Razorpay or PayU account).

Non-Refundable Charges

• Payment Gateway Fees: Transaction fees charged by Razorpay or PayU are non-refundable by the merchant policy.
• Bank Processing Fees: Any bank charges incurred during the refund process may be deducted from the refunded amount.
• Consumed Services: If the internship has started and materials have been accessed or evaluations completed, applicable service charges may be deducted proportionally.
• Add-on Services: Optional add-ons (workshop certificates, mock interviews) are non-refundable once accessed.

Special Cases

• Duplicate/Multiple Payments: If duplicate or multiple payments are detected on the same application, the excess amount will be refunded after verification (no refund window restrictions apply).
• Failed Transactions: If a transaction is marked as "failed" by the payment gateway, no refund is required; enrollment remains void.
• Chargeback Cases: If you have raised a chargeback with your bank after requesting a refund from us, it may pause account access until the dispute is resolved with the bank. Once resolved, standard refund processing resumes.
• Program Cancellation: If Vyntyra cancels an internship batch due to unforeseen circumstances, full refunds will be issued automatically without any request, along with a notification explaining the reason.

Refund Status Tracking

• You can track your refund status by replying to the acknowledgment email from our support team.
• Status updates are provided via email once verification is complete and the refund is initiated.
• For queries, contact support@vyntyraconsultancyservices.in with your transaction ID.

Limitation of Liability

Vyntyra Consultancy Services is not responsible for:

• Delays caused by your bank in processing the refund.
• Refund amounts not received due to incorrect bank account details provided by you.
• Loss of refund amount due to account closure or changes to your payment method after refund initiation.

Dispute Resolution

If you disagree with a refund decision or encounter any issues:

1. Contact support@vyntyraconsultancyservices.in with complete details and supporting documentation.
2. Escalation requests will be reviewed by our management team within 5 business days.
3. In case of unresolved disputes, you may utilize payment gateway dispute mechanisms (Razorpay or PayU) or file a complaint with relevant consumer protection authorities.

Contact Support

For refund-related questions or assistance:

• Email: support@vyntyraconsultancyservices.in
• Phone: +91 93905 15106
• Response time: Within 24 hours during business days (Monday–Friday, 9 AM–6 PM IST)

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